Return & Refund Policy

At GRANDx, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help. This Return & Refund Policy outlines your rights and how we handle returns, exchanges, and refunds.

1. 14-Day Return Policy

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • You must provide proof of purchase (order number or receipt).

2. How to Start a Return

To initiate a return, please contact us at info@shopgrandx.com with the following details:

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

We’ll provide return instructions, including the return address. Please do not send items back without first contacting us.

3. Return Shipping

  • If the return is due to our error (e.g., wrong item, damaged item), we will cover the return shipping costs.

  • If the return is due to a change of mind, the customer is responsible for return shipping.

We recommend using a tracked service. We are not responsible for items lost in return transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.

  • You’ll receive an email confirmation when the refund has been issued.

Please note:

  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or faulty, contact us at info@shopgrandx.com within 7 days of delivery. Include photos and a description of the issue. We’ll offer a replacement, refund, or store credit based on your preference.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless defective:

  • Used pillows or bedding

  • Opened personal care products

  • Items marked as Final Sale

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

8. Contact Us

If you have any questions about your return or refund, feel free to reach out:

Email: info@shopgrandx.com
Website: www.shopgrandx.com