Privacy Policy

At GRANDx (referred to as “we”, “our”, or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shopgrandx.com and purchase our products. We are committed to complying with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you interact with our website, we may collect the following types of personal data:

a. Information You Provide:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party providers)

b. Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on site

  • Cookies and similar technologies (for analytics and website performance)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Improve our website and services

  • Send marketing emails (if you have opted in)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery services (e.g., Royal Mail, Hermes, etc.)

  • Analytics tools (e.g., Google Analytics)

  • Legal or regulatory authorities if required by law

All third parties are required to protect your data and only use it for the purpose intended.

4. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@shopgrandx.com.

5. How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes secure encryption protocols, limited access to your information, and trusted third-party services.

6. Cookies

We use cookies to improve user experience and collect analytics. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy [create a separate page or include a section below].

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@shopgrandx.com
Website: www.shopgrandx.com